Depending on the particulars of each project, file formats may vary. For branding projects, you can expect the delivery of logo files in PNG, JPEG, PDF, and AI (Adobe Illustrator) formats, along with other preview files and working files for brand collateral, ensuring they are well-prepared and ready for immediate use in your business. For other projects, feel free to request a specific file type if applicable.

We are available to assist you from Monday to Friday, between 10 a.m. and 4 p.m. We are closed on weekends and public holidays.

Your part is simple – just share your thoughts with us through our brand questionnaire. This helps us get to know your brand objectives, target audience, and style preferences. Once you've done that, leave the rest to us – we're here to take care of everything for you.

Trademark Registration Font Licenses: Our packages do not include the purchase of commercial licenses for fonts, if needed. If you agree to use a specific font suggested by us, we will provide you with the links to purchase and obtain the necessary license. Full Custom Font Design (included in Brand Mastery only): For certain projects that demand a unique touch, a custom font may be necessary (build exclusively for your brand). Should you opt for this, there will be an additional charge for the complete design of the font. Upon your approval, we will seamlessly integrate it into your project. Alternatively, we can present you with carefully curated alternative font choices. Additional Revisions and Concept Designs: While our packages include a set number of revisions and concepts, any extras can be accommodated for an added cost. Change of Direction after Approval of Concept: Should you decide on a change of direction after concept approval, additional charges may apply for the extra work involved. Copywriting: Copywriting services, if needed, can be provided for an additional fee. Printing Costs: Any printing costs for physical materials are not covered in our designs and will be billed separately. Feel free to inquire about these additional services, and we'll be happy to provide you with detailed information on the associated costs.

The prices listed on this website are in New Zealand Dollars.

The estimated time frames specified in each package are applicable solely to my designing process during working days. The actual duration may vary, either extending or shortening, depending on the complexity of the project. It's important to note that the estimated time does not encompass the time spent on answering queries, engaging in discussions, or awaiting feedback from your end. These additional factors can influence the overall timeline for project completion.

To kickstart our journey together, we kindly ask for a 50% down payment upon receiving the initial invoice. Once we've completed the project, we'll send an invoice for the remaining amount. Once the full payment is received, we'll share all the necessary files with you. Please note, we currently accept payments via bank transfer, and the invoice will include a 15% Goods and Services Tax (GST).

Upon submitting your inquiry, we aim to reach out to you within 1-2 working days to initiate a discussion about your project. Following that, we will provide information on our availability, allowing you to book in advance. To maintain the quality of each project, we take on a limited number of projects each month. This ensures dedicated attention and a high standard of work for every undertaking.